100gm Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Welcome to the Privacy Policy 100gm. This document is written with the aim of giving you – our valued member – complete clarity on how the platform 100gm handles your personal information from the moment you register through every interaction you make on our platform.

We understand that privacy is a deeply personal and serious matter. When you trust 100gm with your information – your name, phone number, financial details, and usage data – we regard that trust as a responsibility we do not take lightly. That is why every policy and procedure we have in place regarding personal data is designed to protect your interests first.

This Privacy Policy applies to all users of the official 100gm at https://100gm.my, including visitors without an account and active registered members. By continuing to use our platform after reading this policy, you give your informed consent to the data handling practices described herein.

100gm collects two main categories of information from members:

A. Information You Provide Directly:

• Full name as stated on official identification documents
• Malaysian identity card number (MyKad) or passport
• Registered email address
• Malaysian mobile phone number
• Date of birth (for age verification)
• Payment method information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or other e-wallets/banks)
• Username and password (stored in encrypted form)
• Communications you send to our support team 100gm

B. Information Collected Automatically:

• IP address and device information (device type, operating system, web browser)
• Platform usage data (games played, session duration, betting history)
• Financial transaction data (deposits, withdrawals, bonus history)
• Cookie information and similar web tracking technologies
• Server access logs for security and technical troubleshooting purposes

We collect only the information necessary to operate the platform 100gm safely and efficiently. The principle of data minimisation is central to our approach to privacy.

Personal data collected by 100gm used solely for the following purposes:

• Account Management: Creating, verifying, and managing member accounts 100gm you.
• Identity Verification (KYC): Complying with Know Your Customer (KYC) legal requirements to prevent fraud and money laundering.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and withdrawals to your Malaysian bank account.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
• Customer Support: Responding to enquiries and resolving issues you report to the support team 100gm.
• Service Improvement: Analysing usage patterns to improve the interface, game catalogue, and overall platform experience.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — provided you have given your consent to receive such communications.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to the operation of 100gm in Malaysia.

We do not use your data for any purpose beyond those stated above without first obtaining your consent.

100gm does not sell, rent, or commercialise your personal data to any third party. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Transaction information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow and FPX) solely for the purpose of processing transactions you have requested.
• Game Provider: Statistical game data that cannot personally identify you may be shared with third-party game providers for RTP management and game fairness audit purposes.
• Technical Service Providers: Companies contracted to provide IT infrastructure, web analytics, and identity verification services by 100gm. All such providers are required to uphold privacy standards equal to or higher than our own.
• Malaysian Authorities: In cases where we are required by Malaysian law, a court order, or a valid request from a law enforcement agency to disclose certain information.

In all of the legitimate data-sharing cases described above, we ensure that only the minimum necessary information is shared, and all parties receiving the data are bound by strict confidentiality obligations.

Platform 100gm uses cookies and similar web tracking technologies to enhance your experience. The following are the types of cookies we use:

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the platform 100gm including the ability to log in to your account. Analytics and preference cookies may be disabled without affecting the core functionality of the platform.

100gm invests heavily in security technology and procedures to protect members' personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Data Encryption in Transit: 256-bit TLS/SSL protocol for all communications between your browser and our servers 100gm.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 standard.
• Internal Access Controls: Staff access to member data is restricted on a need-to-know basis and enforced through multi-factor authentication systems.
• Regular Security Audits: Security systems 100gm regularly audited by independent cybersecurity experts to identify and address any vulnerabilities.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Incident Response Plan: 100gm has clear procedures in place to handle any data breach, including the obligation to notify affected members within the stipulated timeframe.

While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe from every threat. We encourage you to also take precautions, such as using a strong password and not sharing your account login details 100gm yours with anyone.

100gm retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

In general, our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active on 100gm.
• Financial Transaction Data: Retained for a minimum of seven (7) years in compliance with Malaysia's tax and financial regulatory requirements.
• Security Logs: Retained for 12 months for the purpose of security incident detection and investigation.
• Closed Account Data: When your account is closed at your request, your personal data will be deleted within 90 days, unless we are legally required to retain it for a longer period.
• Customer Support Communications: Retained for two (2) years for reference and service improvement purposes.

When data is no longer required, 100gm ensures it is deleted or anonymised in a secure and thorough manner, making it impossible to link back to you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies 100gm, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
• Right to Object to Marketing: You have the right to opt out of receiving marketing communications from 100gm at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format.
• Right to Withdraw Consent: You have the right to withdraw your previously given consent to data processing at any time, without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the 100gm via email at [email protected] or through Live Chat. We will process your request within 30 days of receiving a complete submission.

Platform 100gm may contain links or integrations with third-party services such as e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow, FPX Maybank2u, CIMB Clicks). When you click these links or use those third-party services, you will be subject to their respective privacy policies.

100gm is not responsible for the privacy practices or content of third-party websites or services linked from our platform. We encourage you to read the privacy policy of each third-party service you use alongside your account 100gm you.

100gm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, relevant legislation, or improvements to our services.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Updated" date at the top of this document.
• Displaying clear notices on the platform's main page 100gm for a minimum of 14 days.
• Sending email notifications to all active registered members to inform them of the changes.

Continued use of the platform 100gm after the effective date of the policy change will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding the way 100gm handling your personal data, you are welcome to reach us through the following channels:

• Dedicated Privacy Email: [email protected] (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the platform 100gm
• WhatsApp Support: For non-urgent enquiries regarding your personal data

We will endeavour to respond to all privacy-related enquiries within 14 business days from the date of receipt. For more complex matters such as data deletion requests or data management complaints, resolution may take up to 30 days.

If you are not satisfied with the response from 100gm regarding your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP), which operates under the Ministry of Communications and Digital Malaysia.